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16-10-2021 10:40 AM
Pre-ordered my silver Fold 3 16th August 2021, still not received and no confirmation of when it will arrive! Is everyone having these same issues?
25-10-2021 08:34 AM
Hi @Russ150
Thanks for coming to the community.
Can you track your order in the order tracker?
Speak soon 🙂
Leanne.
07-11-2021 08:21 AM
Hi Leanne,
The order was taken in store, I therefore cannot track it through the on-line ordering system.
I have been told you have not received any of the fold 3 in silver, therefore I'll need to await Samsung making a delivery.
This is described as a supply issue, the store suggesting I ring Samsung direct!
If you can do more then it'd be much appreciated (pre-order was initiated 16th August 2021) at Walsall EE.
07-11-2021 10:24 AM
As soon as we receive stock from the manufacturer, we will dispatch the phones through DPD clearing them from the oldest orders first.
Chris
09-11-2021 09:27 AM
Hi Chris,
Many thanks for the below, can I be assured that includes phones pre-ordered from stores?
My order was placed at the store 16th August, so I dont have an order number, only a transaction reference (apparently it's different at stores).
As such, i would hope to be close to the front of the que when phones are released by the manufacturer.
09-11-2021 09:51 AM
Yes, that includes phones ordered in store.
