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Re: App trouble

Sarah_Ellison
Visitor

I'm having the issue on the app and website. You log in and it tells you it can't retrieve your account information and to log out. Over and over, same issue. I can't gift my kids data! 

1 REPLY 1
Ff88
Visitor

Yes I’ve had it since this morning. I couldn’t log in at all was saying I entered incorrect password too many times (I didn’t) and locked me out. I rang 150 and the girl said it was an issue their end and to try again later. I can log in now but it can’t retrieve my data and it is saying that I am not the account holder. I am giving up for today and will try again tomorrow and probably phone again