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Cannot log into "My EE" via App or Website since today (14/10/2021)

Jonick57
Visitor

‎14-10-2021 05:09 PM

As in the title... cannot log into "My EE" at all today.

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎14-10-2021 05:11 PM

Hi @Jonick57 

 

Do you receive an error message?

 

As you've managed to post in this forum can you now access your account? 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Psully80
Visitor
In response to Northerner

‎14-10-2021 05:16 PM

I’m having the same problem, I could log in for community but not to access my account in app. 

0 Helpful
Patt1
Skilled Contributor
Skilled Contributor
In response to Psully80

‎14-10-2021 05:18 PM

I can log into the community page but not app or website. 

0 Helpful
Katie_B
EE Community Support Team
In response to Psully80

‎14-10-2021 06:38 PM

Hello @Psully80 and @Patt1.

 

I have just tried and could successfully log in to the app. 

 

Do you receive any error messages when trying to log in?

 

Speak soon, 

 

Katie.

0 Helpful