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Random text charge

hat-s
Visitor

‎13-09-2021 08:46 PM

I was just charged £3 by a company called Gameloft - I don't know who they are, and I didn't know it was possible for random people to dip into my phone account.

 

I don't even have a Smart phone, just a basic text-only model on PAYG! I certainly have never subscribed for any games.

 

I now understand this is a 'premium text' and I should be able to block them by texting BAR to 150, but I am not sure this works for PAYG? When I tried this I got sent back a long list of commands that didn't include BAR. So what do I do to stop it happening again?

 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎13-09-2021 09:47 PM

@hat-s  You need to call customer services and explain this to them.   As you say it’s not a smart phone so you can not even surf the web.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎13-09-2021 11:08 PM - edited ‎13-09-2021 11:10 PM

  1. BAR/UNBAR are only for contract nos. For PAYG call CS to block Premium Nos & Charge to Mobile.
  2. Even a non-smartphone can surf the Web but with difficulty.
If you think I helped please feel free to hit the "Thumbs Up" button below.

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0 Helpful