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REPLACEMENT SIM

Andibelle
Contributor
Contributor

‎22-12-2020 11:12 AM

I requested a replacement sim for my sons phone by calling 150 from my phone...for some reason the adviser booked in the replacement sim for my number instead and so the following day my phone was suspended and has been ever since. I've called up on another phone and explained and they reassure me the matter has been rectified with 2 replacement sims on the way...but only my son has arrived which was 4 days ago...I am still unable to use my phone as my sim hasn't arrived yet....Could someone please help me thank you

0 Helpful
15 REPLIES 15
wardi
Star Contributor
Star Contributor
In response to Andibelle

‎24-12-2020 03:31 PM

Andibelle.. I had something similar happen to me back in March. I ordered a 4GEE Router which comes with it's own sim, unfortunately the sim supplied was for my phone number so it had the effect of disconnecting my phone sim.  I phoned them up and to be fair it was sorted out very quickly, a new sim was sent through the post with a separate number for the router.  I would phone EE and see if there is anything they can suggest, best of luck.    

0 Helpful
Andibelle
Contributor
Contributor
In response to wardi

‎24-12-2020 06:26 PM

Thank you for your response but how am I able to call them if my sim is suspended?....and my Query isn't solved so I dont know why its put as solution 

0 Helpful
bristolian
EE Community Star
EE Community Star
In response to Andibelle

‎24-12-2020 07:06 PM

EE C/S can be contacted on 0800 0798586 or 07953 966250 from any working phone.

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Andibelle

‎24-12-2020 08:08 PM

@Andibelle  Unfortunately EE isn’t responsible for the Royal Mail and they have had issues in case you didn’t know that.   I had to wait 3 weeks for something that was supposed to be 48 hours.  When I got it the stamp was a 48 postage label and it was sent on the day they said it was.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Andibelle
Contributor
Contributor
In response to Chris_B

‎30-12-2020 10:05 AM

Unfortunately I am not responsible either for EE not being responsible for Royal mail, a service "THEY CHOSE" to use to send my replacement sim. I didnt ask them to send the replacement sim via Royal mail and I didnt ask them to wrongly suspend my sim either.....and here I am still waiting since the 16th, "STILL WITHOUT SIM"  and no one can offer no help, but to state the obvious. 

0 Helpful
Katie_B
EE Community Support Team
In response to Andibelle

‎30-12-2020 11:08 AM

Hello @Andibelle. 

 

I would love to see if I can get this looked into further for you. 

 

When you have a moment please check your private messages. 

 

Katie.

0 Helpful