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Ps5

Bethmai6
Visitor

I paid a deposit for the ps5 and the money was taken however I never got the PlayStation as my confirmation never came through, I spoke to someone over the phone and said they couldn’t help. My payment is still in pending and it’s been over a week, I was wondering how long it takes to get my money back? 

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @Bethmai6

 

Welcome to the community.

 

Did the person on the phone confirm your order hadn't gone through? It's unusual for us to take a deposit, but the order not go through.

 

Chris