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19-11-2020 12:20 PM
Received a your order email ... does this mean I have a ps5
19-11-2020 12:25 PM
No its just an order email.
You won't know until you get a text from DPD with tracking details
19-11-2020 02:39 PM
Hi @Amygg1983.
Welcome to the community.
If you received a successful order confirmation when you placed your order, we have received this. Because of the high demand, it may take a couple of days to work its way through our system. We will send you a further confirmation once it’s on its way.
Jon
03-12-2020 10:10 AM
Not impressed EE I registered an interest online but I never got a notification and I missed the ps5 stock for the 2nd time . How do you guys expect people to know if or when you do get them in stock if we are not notified Also why is the option not available to do it over the phone .Really disappointed
03-12-2020 12:18 PM
Hi @Flowerbomb1,
Customers who registered their interest were sent a text message when stock was made available this morning.
Have you opted out of marketing texts on your EE account?
Thanks
James
03-12-2020 01:03 PM
Ok thank you I will re register much appreciated. Will you receive more stock before christmas please do you know by any chance
03-12-2020 01:18 PM
Ok thank you I will re register
03-12-2020 01:26 PM
Hi @Flowerbomb1,
Yes, please re-register so we can let you know.
I'd also recommend getting in touch with Customer Care so a member of the team can make sure you haven't opted out of marketing texts.
Thanks
James
03-12-2020 01:38 PM
05-12-2020 05:12 PM
Hiya I have actually re registered my interest for a PS5 however there was no box available to tick regarding marketing texts I did see a tick box but this was regarding 5G offers is that the one you were referring to?
Please kindly advise thank you