Problem processing this request when updating

[Mol]

Hi There

Just trying to upgrade my phone on line to google pixel 4. got as far as check out payment. But just got "Sorry, there has been a problem processing this request."

Any suggestions?

David

[Katie_B]

Good Morning @Mol. 

Thanks for joining the EE Community, it's great to have you here. 

What colour and memory size did you order?

Was the device 'Good as new'?

Speak soon, 

Katie 🙂

[Mol]

Good Morning @Katie_B 

It was the 64gb black one and it was a new one rather than good as new

but I just managed to get it to go through on the system. Seems to be working now. Also got a confirmation email 😊

David

[Katie_B]

Ah that's fantastic to hear @Mol. 

Thanks for letting me know.

Take care, 

Katie 🙂