Price hike

[alexdrru]

Good day,

I would like to get some clarification on the price increase that is scheduled to happen on the 31st of March if I understood the terms correctly.

I signed up for a new broadband contract with EE yesterday. I am thinking of cancelling as I've learnt about the price hike but would like to clarify something in case I got it wrong.The broadband is planned to become active on the 22d of March. Will I be subject to the price hike a week later on the 31st of March or this won't happen as I will only have been in the new contract for a week by then?

[XRaySpeX · Accepted solution]

Your monthly fees will subject to the CPI + 3.9% increase on 31 Match if you are already on contract on or before that day.

[alexdrru]

>Your monthly fees will subject to the CPI + 3.9% increase on 31 Match if you are already on contract before that day.

Thanks for confirming! This means I was given incorrect information this morning when I called EE to cancel as I was assured that in my case there would be no price increase. 

It's interesting that it's so easy to sign up online, yet in order to cancel I am having to call EE and then EE tries to tell me falsehoods in order to convince me to stay.

[Christopher_G]

Hi @alexdrru

Welcome to the community.

I've sent you a private message to get some information from you.

Please take a look and get back to me.

Thanks

Chris

[Richa1]

Why has my phone bill gone up 

[XRaySpeX]

@Richa1 : Look at the breakdown of your bill & it'll tell you.