Predictable broadband service interruptions
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20-04-2021 12:11 PM
Hi, In working from home I have noticed that my broadband falls over at about the same time every morning, approximately at 1000.
I am running an aftermarket Asus DSL-AC68U router with the latest firmware and my logs are saying that is a QoS issue.
Does this look like an issue that can be solved or is this likely to be the exchange being reset everyday?
Solved! See the answer below or view the solution in context.
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23-04-2021 12:45 PM
Post the router stats now from the test socket.
What are all the estimates EE gave you when you joined? You'll find them in your MyEE for BB under "My BB Speed".
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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23-04-2021 12:47 PM
I have gone through the 60071 system and it has found a network issue . Which hopefully openreach will fix.
Regards
Rob
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23-04-2021 01:16 PM
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26-04-2021 04:54 PM
Openreach came round today and found it to be a line issue in a cable duct.
The issue is now resolved, I am back with a 60/20 connection.
Many thanks
Rob
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26-04-2021 05:14 PM
Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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