Predictable broadband service interruptions

[Rob_D]

Hi, In working from home I have noticed that my broadband falls over at about the same time every morning, approximately at 1000. 

I am running an aftermarket Asus DSL-AC68U router with the latest firmware  and my logs are saying that is a QoS issue.

Does this look like an issue that can be solved or is this likely to be the exchange being reset everyday?

[XRaySpeX]

Post the router stats now from the test socket.

What are all the estimates EE gave you when you joined? You'll find them in your MyEE for BB under "My BB Speed".

[Rob_D]

I have gone through the 60071 system and it has found a network issue . Which hopefully openreach will fix.

Regards

Rob

[Leanne_T]

Let us know how you get on @Rob_D

Thanks 🙂

Leanne.

[Rob_D · Accepted solution]

Openreach came round today and found it to be a line issue in a cable duct.

The issue is now resolved, I am back with a 60/20 connection.

Many thanks

Rob

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.