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Positive feedback

SophieHud
Visitor

Hello, I would like to leave a review for a member of EE staff who I spoke to on the phone to this evening. What is the best way to do this? 

Thanks,

Sophie

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

Leave it here.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Khurram93
Investigator
Investigator

Hi EE, 

 

I called ben today to get an additional line added to the two phones I already have. 

 

I couldn't get this added to my online account so I had to add had to call in. 

 

I asked ben what it takes to add another line and he said I just have to get authorisation to add one in and he would call me with in the hour. 

 

He called me with in 15 mins to let me know I had been accepted for another line. I got the iPad 11 pro 2020 at 60 pounds a month 10% subscription discount. 

 

I had asked him to get if I could add the magic key board in the initial call to your customers services team. 

 

He let me know that the keyboard should be in stock by Friday next week and I he would give me a call. 

 

Ben was great, prompt and professional and I loved his customer service. I say if he wasn't so nice I would never have got the extra line. I have two service providers and I would have gone with them.

 

Please can you make sure ben can see this review because he had outstanding customer service. 

 

Best Regards 

 

MR Khan

Katie_B
EE Community Support Team

Good Morning @Khurram93

 

Thanks for coming to the EE Community and sharing this lovely feedback. 

 

I would absolutely love to be able to pass this feedback to Ben's manager. 

 

To do this, I have sent you a private message to gather more information. 

 

Katie 🙂