Hi EE,
I called ben today to get an additional line added to the two phones I already have.
I couldn't get this added to my online account so I had to add had to call in.
I asked ben what it takes to add another line and he said I just have to get authorisation to add one in and he would call me with in the hour.
He called me with in 15 mins to let me know I had been accepted for another line. I got the iPad 11 pro 2020 at 60 pounds a month 10% subscription discount.
I had asked him to get if I could add the magic key board in the initial call to your customers services team.
He let me know that the keyboard should be in stock by Friday next week and I he would give me a call.
Ben was great, prompt and professional and I loved his customer service. I say if he wasn't so nice I would never have got the extra line. I have two service providers and I would have gone with them.
Please can you make sure ben can see this review because he had outstanding customer service.
Best Regards
MR Khan
