I hope that this messages reaches the correct department!
After 12 years with EE I was ready to leave without a backwards glance having felt that as a long standing customer, I wasn't getting the best possible service & price.
Denise Russell is a credit to the team she works in and the company too - she was personable, efficient, quick to build a natural rapport, all the while showing empathy with a pro-active approach.
I've worked in call centres for many years - goodness knows it's not an easy job - and good staff are to hard to find and even harder to keep.
EE, you're lucky to have Denise Russell!
