Porting Issue

[4amabri]

Hi,

I have just upgraded my phone. I am not transferring networks. Both old and new is with EE. I phoned EE customer service to port the number to the new service and have been told that I have to cancel the old contract then port the number. I have to give one months notice for cancellation. This means that I have two contracts with EE and have to pay twice one for my new phone which will be unused and in a drawer for a month. My contract with EE was completed Aug 2019. I currently pay monthly.

Will you help please?

Many thanks,

Brian

[XRaySpeX · Accepted solution]

Did you really upgrade or did you buy a new contract? Had you upgraded it would have auto cancelled the old contract & replaced it by the new contract with the same mobile no. That what an upgrade is & is for.

If you bought a new contract, from, wherever, EE won't port nos between contracts. So you need to 1st port your existing no to another network's PAYG using a PAC from EE & then in reverse port it back to your new contract. This will also have the effect of cancelling your old contract.

You could alternatively "upgrade" your old contract to PAYG & then ask EE to transfer the no to your new contract.

[Chris_B]

@4amabri  if you upgrade your number will remain the same.  It sounds like you didn’t upgrade but took out a new contract so you do have 2 contacts.  You need to give notice on the old contract and then request a pac code to move your number to a different network on PAYG then once on that network you can port it back to your new contract. 

[4amabri]

I must have. All I can find is the term "out of contract" on my original account and when I got the new contract from Mobiles.co it didn't say that I should check. I just never thought of it since I stayed with EE.

Anyway thanks for your help.

Regards,

Brian

[XRaySpeX]

You have got a new EE contract thro' a 3rd party reseller, not an upgrade. It's not up to them to cancel your old contract.

Thanks! You're welcome 🙂 ! Glad I could be of assistance.