Poor mobile signal

[Joshcopley36]

Hi I'm on a Samsung s10+ and I pay for the 120gb 5g data I looked and where I live now doesn't have 5g (that's not the problem) but it's supposed to have really good 4g in my area but I'm getting 1 bar of signal at best and when it comes to using my data its a joke outside my flat i get one bar inside I get nothing at all can someone please help

[bristolian]

Hello @Joshcopley36 

Do other EE users have the same problem in your flat? That's probably the best test of whether the coverage you are experiencing is the expected standard.

Is anything reported on the coverage & status checker for your location? Select "check network" to proceed to the faults & issues lookup. If necessary, that also includes the facility to "report a problem"

[Northerner]

Hi @Joshcopley36 

Signal depends on many different variables. It could even be the building itself which is the problem. The guide you refer to by EE is just a guide not a guarantee. 

If you have the ability you can connect to EE WiFi calling service.

Thanks

[mikeliuk]

Hi @Joshcopley36 ,

How does your area look on cellmapper.net ?

Many people may get poor reception on a certain network in a certain area even if you don't know too many people on the same network to ask.

I'm assuming you've turned airplane mode on and off a few times in various locations nearby to force reconnection. 🤓

I recommend the Network Cell Info Lite app to keep track of exactly how bad your signal is to judge whether you should request a reduction in cost as the service provider needs to solve any issue to deliver the service you have paid for but are not receiving. Good luck! 🤓

[bristolian]

Although useful in many circumstances, I fear the suggestion of CM is probably overcomplicating the query at this stage.

Directed at @Joshcopley36 - you've mentioned that you're supposed to get good signal in your area - does the coverage checker report indoor service should be available?

The coverage tool serves two functions here:

1: "Check coverage" is the coverage prediction tool

2: "Check network" is the faults & issues facility.

[Joshcopley36]

@bristolian I've checked both and it says I should have excellent indoor and owt door my sister is also on ee and she has the same problem  tbh our entire town has poor data signal /speed and we both have different phones I'm on a Samsung s10+ and she's on a iPhone 11 Pro 

[bristolian]

For how long has this been a problem?

Does anything show up if you choose "check network" to look for known issues?

Do you get better service outdoors?

[Joshcopley36]

@bristolian it was fine for the first month of having ee then all of a sudden it just dropped like big other people In my area have said the same and there no reported issues

[bristolian]

If coverage levels have changed on a sudden basis, there's likely to be a planned change or a fault, that has caused this.

I'd recommend using the link for "report a problem" on the status page to send all appropriate details to EE network teams for closer investigation. I'd advise any affected user to do the same, if they haven't already.