Pixel 6 pro

[stephencce]

Hi 

I ordered a pixel 6 Pro upgraded paym contract on the 22/10 in store  and was told that I would be receiving the phone on release date picking up in store. 

I have heard nothing from ee at all, does this mean I am not receiving it tmrw? 

Ta

[Jon_K]

Hi @stephencce.

Were you given an order number?

I'd recommend getting in touch with the store to see if they have any further details on your order delivery.

Jon

[Brandonp1993]

i ordered a pixel 6 pro lastweek aswell. i have received no emails regarding my order and on the phone tracker its saying i cant receive my order details. any solution to this? thanks

[Jon_K]

Hi @Brandonp1993.

If you're unable to track your order online I'd recommend getting in touch with our Customer Care team.

They will be able to access your account and give you an update.

Jon

[stephencce]

Hi got in touch with store they have bo idea, got in touch with chat they have bo idea.

Could you direct me to someone who has an idea please?

Tidy 

[Christopher_G]

Hi @stephencce

You'll receive a notification the day before or morning of delivery.

Chris

[stephencce]

Fair enough.

Any idea when?

Suppose that's what I'm trying to find out. Running late already. 

[chistery]

When EE notify DPD that you have a package it will appear in the app, if you use the same email or phone number. It could be any time the day before when EE process it.

[stephencce]

Still heard nothing. No one seems to know. Left with no option now but to cancel.

Thanks EE great service 👍

[James_B]

Hi @stephencce,

Our Customer Care Team will be happy to check the status of your order if you get in touch.

Thanks

James