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Pixel 5 Delivery – No free headphones

jfmcquade
Visitor

Hello,

I pre-ordered a Pixel 5 which arrived today. However the Bose headphones that were included for free were not in the package.

Will they arrive separately? I haven't heard from EE or DPD that they will.

Thanks

12 REPLIES 12
Thepast
Explorer

It said you'd have to redeem them after 14 days and had another 45 to do so. Once redeem and verified they should be with you within 14 days a maximum of 60. 

 

I'm still waiting for mine and I'm not far off 60 days. Ordered my phone on the 6th or 7th of October

Katie_B
EE Community Support Team

Hello @Thepast

 

Thanks for coming to the community. 

 

Please allow the full timescale provided. 

 

If you still have not received your headphones after this time pop back to the community and let me know. 

 

Katie 🙂

Hi, just so people are aware, I submitted my claim on 28th October and still haven't received the headphones yet. I've been in contact with the claim provider which isn't actually Google even though the claim portal was plastered in Google logos. They've advised that there was an issue with the validation system so some people may have received a validation email within a few hours of submitting the claim but it wasn't validated properly. They contacted me on the 8th Dec to resubmit the details which I did and they are now saying that fulfilment could be up to 60 days from that date. So potentially I won't get them until 7th Feb, nearly 4 months after ordering the phone!