For up-to-date information and comments, search the EE Community or start a new topic. |
01-04-2020 11:46 PM
My Samsung Galaxy s20 plus 5g is over 3 weeks late with nothing mentioned or any updates or any delivery date how about you let your customers know and updated on what's going on
Solved! See the answer below or view the solution in context.
02-04-2020 03:45 PM
I ordered the phone on the 14th of February I've never received a text all I have is a screenshot of the transaction with the order number
02-04-2020 03:12 PM
Hi @DanielR83
Thanks for coming back to the community.
What variant of the Samsung Galaxy S20+ 5G did you order?
Did you receive a confirmation email?
Speak soon 🙂
Leanne.
02-04-2020 03:17 PM
Hi it's the cosmic grey , I have an order number starting with xko
02-04-2020 03:22 PM - edited 02-04-2020 03:23 PM
Hi @DanielR83
Thanks for coming back to me.
What size did you order, was this the 512GB or 128GB?
Leanne.
02-04-2020 03:28 PM
128 gb
02-04-2020 03:45 PM
I ordered the phone on the 14th of February I've never received a text all I have is a screenshot of the transaction with the order number
02-04-2020 03:48 PM
Thanks @DanielR83
If you give us a call on 150 our Mobile Care team will have access to your account, and get your order looked into and give you an update.
Let me know how you get on.
Leanne.