Phone upgrade question

dwhall81
Explorer

‎02-05-2019 05:54 PM

I just upgraded my current EE phone and sim to a new phone and new plan.  At the end of the ordering process online, it came up with a page saying that EE needed more information to complete the upgrade and to phone them, however my browser crashed and I lost the page with that information on, which I now cannot find anywhere on My EE.  Is my order still valid and if so, what number do I need to ring to complete the order?

 

Thanks in advance.

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2 REPLIES 2
BrendonH
Community Hero
Community Hero

‎02-05-2019 06:01 PM

Dial 150 and explain. They can check


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
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Christopher_G
EE Community Support Team

‎02-05-2019 06:41 PM

Hi @dwhall81

 

Welcome to the community. 🙂

 

I'd definitely recommend speaking to the Mobile Care team too, I'm sure they'll be able to check the order for you.

 

Let us know what happens.


Chris

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