Phone stolen but can't call up

[Kieran440]

Hi there,

I had my phone stolen a few days ago. Ordered a new SIM but didn't realise I need to also report the phone as stolen so that I can activate the new SIM. However, I don't have any way to call up as I'm phoneless. Is there anyway I can do this via email?

Thanks

[Kieran440]

@Leanne_T ah thanks, I've just tried that and can't see the option once logged in, I guess it's not available for me? That would be ideal if it was though

[Leanne_T]

Hi @Kieran440

If you have a personal pay monthly account, the option will show when an agent is available, if not you would need to give us a call from another phone. 

Thanks 🙂

Leanne.

[Kieran440]

Thanks @Leanne_T 

What page do I need to wait and see if they're available on? My main account page?

[Leanne_T]

Hi @Kieran440

Could you try selecting Menu, do you see live chat along the side of the Menu?

Thanks 🙂

Leanne.