Phone rates from Portugal to UK

[Spudee1917]

Hi,

I am on the £5 month package, and I spend much of my time in Portugal.

I make quite a few calls to the UK, and I've noticed recently, the rates have suddenly shot up. I thought phoning UK from the EU was the same as UK to UK calls. Or is that wishful thinking? Roughly 35p for minute or less.

[XRaySpeX]

The call rates for calling from anywhere in the EU to UK are exactly the same as they would if you were still in UK, 35p / min. These charges must be for something else. What does it say under your Recent Usage in your MyEE these extra charges are for?

[Spudee1917]

OK. Didn't realise they were 35p/min.

Looking at my usage, I did make quite a few long calls to UK.

Is 35p/min quite expensive? Or have I been drinking too much Portuguese wine?

[XRaySpeX · Accepted solution]

You are only charged for calls when you don't have a PAYG Pack with a call allowance or you've used it all up. Is that what happened? 

[Spudee1917]

Yes, I checked and I used up all my call allowance.

Thanks

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

[Spudee1917]

Cheers!