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Phone order

Suzanne17x
Visitor

‎07-04-2020 08:53 AM

Hello.

 

Ordered a new phone on Saturday as I was due an upgrade, there is no info on tracking when I add in my details.

0 Helpful
2 REPLIES 2
David
Brilliant Contributor
Brilliant Contributor

‎07-04-2020 10:18 AM

Hi @Suzanne17x 

 

Welcome to the EE Community,

 

please contact the services team on 150 from your EE device or freephone 0800 317 720 from any other phone amd a advisor will be happy to assist you with checking the status of your upgrade order.

 

 

Thanks,

 

David.

0 Helpful
Katie_B
EE Community Support Team

‎08-04-2020 09:14 AM

Good Morning @Suzanne17x. 

 

Thanks for coming to the community. 

 

Have you been able to speak to a member of our customer service team?

 

What phone did you order?

 

Please also provide colour and memory size. 

 

Speak soon, 

 

Katie 🙂

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