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06-04-2020 10:36 PM
Just tried to upgrade online through we app and then tried online a couple of times and it won’t let me finish the order. Just says can’t process at this time
07-04-2020 02:25 AM
Hi @Davetomo1
Welcome to the EE Community,
If you contact customer services on 150 from your EE device or 0800 317 720 from any other phone a upgrade advisor will be happy to process your order for you.
Thanks,
David.
08-04-2020 08:29 AM
Morning @Davetomo1
Thanks for coming to the community.
Have you spoken to our Mobile Care team and placed your upgrade order since you posted on the community?
Thanks 🙂
Leanne.