Phone order late and doesn’t show on tracker

[Campat49]

Hi, I placed order no ********** on Nov 9, and although I received an order confirmation email, all has been quiet since then.  When I try to track the order, the number is not recognised.

Please help!

Thanks

**********************

[mod edit: personal details removed from the forum]

[Leanne_T]

Hi @Campat49

Thanks for coming to the community.

What device have you ordered?

Could you let me know the size and colour?

Speak to you soon 🙂

Leanne.

[Campat49]

Hi Leanne

it is an iPhone XR in Red, 128GB — one of the “Good as New” offers (as an upgrade).  Have been trying to contact EE by phone and using the chat, all with no success.  very frustrating!

Thanks

Cameron

[Leanne_T]

Hi there @Campat49

Thanks for coming back to me.

Was the device showing in stock?

Is this an upgrade or a new contract?

Thanks 🙂

Leanne.

[Campat49]

Hi Leanne

it’s an upgrade, and the phone was showing (as I recall) as only 1 in stock

[Leanne_T]

I see @Campat49

In this case I would suggest calling us again on 150 to get an update on your order.

They will have access to your account and be able to help you get this looked into further.

Leanne.

[Campat49]

OK — thanks, will do

[Leanne_T]

Let me know how you get on @Campat49