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Phone number

Fyeasmin
Contributor
Contributor

‎21-10-2021 07:03 PM

Hi, I've just got my phone today but I was supposed to get an EE sim with my number on it but I've got a new EE sim with new number. So is there any way I can get an EE sim with my number?? 🥲🥲

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎21-10-2021 07:16 PM

@Fyeasmin   Was this an upgrade or are you a new customer?   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Fyeasmin
Contributor
Contributor
In response to Chris_B

‎21-10-2021 07:23 PM

@Chris_B I'm new to EE 🥺

0 Helpful
bristolian
EE Community Star
EE Community Star
In response to Fyeasmin

‎21-10-2021 07:58 PM

Hi @Fyeasmin 

 

Did you provide your PAC to EE when you ordered your new phone?

 

If you did, then your number normally ports across the day after you activate your new SIM on what is effectively a temporary number.

 

If you didn't, then you'll need to give EE your PAC in order to start the transfer process.

 

I'd recommend a read of this EE help article , which explains the process a little.

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