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Phone not charging

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anambecker
Visitor

‎28-02-2021 08:59 PM

Help!! My phone port seems not to be working. I have plugged my phone into various charging cables and ports including a USB port, a regular plug socket and a laptop. The laptop is not recognising the phone is connecting. Is this a hardware issue and will Samsung fix it?

 

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1 SOLUTION

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Northerner
EE Community Star
EE Community Star

‎28-02-2021 09:44 PM

Hi @anambecker 

 

Have you tried wireless charging (I f your phone has it).

 

Contact Samsung repair or claim under your Samsung warranty if the fault is potentially hardware related. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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Northerner
EE Community Star
EE Community Star

‎28-02-2021 09:44 PM

Hi @anambecker 

 

Have you tried wireless charging (I f your phone has it).

 

Contact Samsung repair or claim under your Samsung warranty if the fault is potentially hardware related. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.