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Phone not arrived

prickles
Visitor

‎14-01-2021 12:51 AM - last edited on ‎14-01-2021 07:48 AM by EE Community Moderator

I ordered a phone online. I got a note on the web site telling me to call. I clarified the order in the call.  During a phone call I was told my phone would arrive on Weds 13th. I have a confirmation email for the purchase (account xxxxxxxxx). It did not arrive and I can find no documents on my EE. 

 

[mod edit: please do not post personal information on the public board. Thanks!]

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2 REPLIES 2
Profile closed
Not applicable

‎14-01-2021 01:10 AM

It depends what phone it was. I upgraded on Monday, told the phone would be delivered on Tuesday. Never arrived got told would arrive Wednesday never arrived, it’s now apparently arriving today (Thursday) 

 

id give customer services for what use they are a call in the morning. They open at 8am. 

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Christopher_G
EE Community Support Team

‎14-01-2021 08:52 AM

Hi @prickles

 

Welcome to the community. 🙂

 

Which phone did your order? Please include memory size and colour where applicable.

 

Chris

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