Phone hasn’t arrived and no updates

[Wiktor7654321]

I ordered a iPhone 12 Pro on Sunday and got told hat it’s be delivered for Monday which I waited at home for then it didn’t arrive and I’ve still had no further updates from either ee or DPD 

[Leanne_T]

Hi @Wiktor7654321

Thanks for coming to the community. 

Which iPhone 12 Pro size and colour did you order on Sunday? 

Did you order the iPhone online? 

Thanks 🙂

Leanne.

[Wiktor7654321]

Yes the 12 pro graphite 128gb ordered on Sunday

[Leanne_T]

Thanks @Wiktor7654321

The iPhone 12 Pro 128GB Graphite, is currently showing 'Out of stock now, order now. We’ll deliver to you as soon as we receive stock from our Supplier' 

Once we have received stock and your order has been dispatched, you will receive a text from DPD to let you know when this will be delivered. 

Thanks 🙂

Leanne. 

[Wiktor7654321]

Ok but when I ordered it on Sunday it said dispatched within one day and
then I also had to ring ee to process the order through and the guy said
it’ll be delivered Monday and took £100 of me how do I know I won’t get
CHarged in March even though I don’t have the phone

[Leanne_T]

Hi @Wiktor7654321

I am sorry to hear you have been advised this. 

Have you upgraded or is this a new contract? 

Thanks.

Leanne.

[Wiktor7654321]

It’s a new contract sorry if I’m an inconvenience it’s just i got informed
it’d be Monday yet I received no info since

[Wiktor7654321]

Would u like the order number?

[Jon_K]

Thanks @Wiktor7654321.

Have you tried using our online order tracker?

As soon as there is an update on your order, it'll display in the tracker.

Jon

[Wiktor7654321]

It’s fine John I spoke to a employee on live chat and changed my order to
the blue pro as we both agreed waiting for the black one is a long wait