Phone delivery iPhone 12

[Kevinosei]

Ordered my new phone on the phone but my plan hasn’t updated in the app and I’m still yet to receive my phone, I was promised it would arrive on Monday and I have to still pay for delivery 

[Jon_K]

Hi @Kevinodei.

Welcome to the community.

Have you had a text from DPD about your delivery?

If not, have you checked our online order tracker?

Jon

[Kevinosei]

I haven’t cos I never received a confirmation email so I’m confused

Hope to hear from you soon,
Yours sincerely,
xxxxx xxxx

[mod edit: please do not post personal information on the public board. Thanks!]

[Jon_K]

Thanks @Kevinosei.

I'd recommend getting in touch with our Customer Care team about this.

They will be able to access your account and give you an update.

Jon