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Phone colour

TonyTx
Visitor

Just got xz2, asked for silver,told ee don't do that colour only black, I found out they do,can I take back phone and swap colours.

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@TonyTx  If you got the device at a store I’m sorry but you can not take it back.  If you got it via online or a phone sale you have a 14 day cooling off period so you could return it and then once the return has been processed you can order the colour you want. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@TonyTx  If you got the device at a store I’m sorry but you can not take it back.  If you got it via online or a phone sale you have a 14 day cooling off period so you could return it and then once the return has been processed you can order the colour you want. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Christopher_G
EE Community Support Team

Hi @TonyTx

 

Welcome to the community. 

 

I see @Chris_B has given you a brilliant answer here.

 

Please let us know if you need some more help.

 

Chris