Phone Order not delivered

[EuanBarrie]

Placed an order on the 17th April, I received email confirmation and the payment was made from my bank. I am yet to receive any further information on when my order will be delivered. 

[Leanne_T]

Morning @EuanBarrie

Welcome to the community 🙂

Could you let me know what phone you have ordered, including the colour and size?

Thanks.

Leanne.

[Nathanrs92]

Hiya I ordered a Nintendo switch light and have had the confirmation email but haven't had the text to confirm delivery could someone give me an update on this please 

[Leanne_T]

Hi there @Nathanrs92

Thanks for coming to the community.

When did you place the order?

Did you make an upfront payment?

Leanne.

[Nathanrs92]

Hiya leanne order was placed in Sunday and I paid £10 upfront yes

[EuanBarrie]

@Leanne_T 

I ordered a black iPhone 11 64G, and AirPods with wireless charging. 

[Leanne_T]

Thanks @Nathanrs92

Has the payment been taken from your bank?

Leanne 🙂

[Nathanrs92]

No for some reason it hasn't? But says in the email order has been placed? What's going on 

[Leanne_T]

Hi @Nathanrs92

Once your order has been processed you will have the payment taken and an update on your order.

If you would like this looked into please give our Mobile Care team a call on 150, they will have access to your account and get this checked for you.

Leanne.

[EuanBarrie]

Hi @Leanne_T,

Any possible update on the situation with my order?