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PayG sim pack

Lucasriley1
Visitor

‎25-12-2020 05:36 PM

I have just got the pay as you go sim pack top up £10 get 8gb of data however I have topped up the £10 and account only says 4gb data

 

how do I get the 4gb that it’s missing when all my paperwork says 8gb data pack 

 

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎25-12-2020 06:29 PM

@Lucasriley1 : What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Arris
Explorer

‎09-07-2021 01:17 AM

Same here, I ordered a SIM with a £10 for 8gb deal but going to top up it says just 4gb.

Might just pull and toss it away.

0 Helpful
Jon_K
Former EE Employee
In response to Arris

‎09-07-2021 07:52 AM

Hi @Arris.

 

Welcome to the community.

 

What does it say when you text AL to 150?

 

Jon

0 Helpful
Arris
Explorer
In response to Jon_K

‎09-07-2021 11:03 AM

Thanks for responding.

I didn't go so far to top up due to the 4gb, my current SIM already gives me 8gb, so the Ballance shows as zero.

I also received an SMS telling me I'd entered into an "agreement'/contact and the top up fee will come out automatically without so much as a check box ticked. Bad advertising for Pay as you Go.

I will keep it in case it's my own doing somehow and just stick a calls add on in it.

Thanks.

0 Helpful
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