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Pay monthly order

Resikkow
Visitor

‎23-07-2018 01:04 PM

Hello ,

2 days ago i order new pay monthly phone with sim card. I get email with order details and XKN number but still i dont have any information about delivery and they have'nt take money from my bank account. When i try track my order on the website show me the alert "Your tracking is timed out" . What can be a reason and what i can do now? 

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1 REPLY 1
Leanne_T
EE Community Support Team

‎23-07-2018 03:12 PM - edited ‎23-07-2018 03:12 PM

Good Afternoon @Resikkow

 

Thanks for coming to the community.

 

We will need to get this looked into for you.

 

If you can give our sales team a call, they can check the order and give you an update.

 

Let me know how you get on 🙂

 

Leanne.

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