Pay monthly order

[Resikkow]

Hello ,

2 days ago i order new pay monthly phone with sim card. I get email with order details and XKN number but still i dont have any information about delivery and they have'nt take money from my bank account. When i try track my order on the website show me the alert "Your tracking is timed out" . What can be a reason and what i can do now? 

[Leanne_T]

Good Afternoon @Resikkow

Thanks for coming to the community.

We will need to get this looked into for you.

If you can give our sales team a call, they can check the order and give you an update.

Let me know how you get on 🙂

Leanne.