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Pay as you go

kas80
Investigator
Investigator

‎29-08-2021 05:15 PM

I am currently in pay as you go £5 pack. My pack is automatically renewed each month. I want to know why each time I view my pack status it says next month I should get 4.1 GB of data when I only ever receive 1.5GB.  It’s been saying this for a while now. 

0 Helpful
5 REPLIES 5
Leanne_T
EE Community Support Team

‎30-08-2021 07:46 AM

Morning @kas80

 

Welcome to the community. 

 

Can you text BALANCE to 150 and let me know the reply? 

 

Thanks 🙂

 

Leanne.

0 Helpful
kas80
Investigator
Investigator
In response to Leanne_T

‎30-08-2021 10:14 AM - last edited on ‎30-08-2021 11:33 AM by EE Community Moderator

BDDD9FF9-94BC-4797-B32F-C70A4B6AD33A.jpeg

 

D3799A3F-8F6C-4FB1-8E70-AE797FCA6AE3.png

It seems both are saying different, the app is telling me I should have more data?

 

[mod edit: image rejected due to it containing personal information]

0 Helpful
kas80
Investigator
Investigator
In response to kas80

‎30-08-2021 10:18 AM

Have the photo shots come through?  If not when I text balance to 150 it says I have 1.5mg data to use by 28/9

 

..the app is showing me my next pack top up on the 28/9 I should have 4.1gb of data? I am very confused!

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to kas80

‎30-08-2021 12:37 PM

The 4.1GB will be the 10 free Boosts you've accumulated in the past.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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kas80
Investigator
Investigator
In response to XRaySpeX

‎30-08-2021 02:26 PM

I think what confused me is the boosts have already been added on as I started with 500mg of data and now with 10 boosts added I am now up to 1.5GB of data with the 10 boosts added so I am not sure why this 4.1GB keeps showing up for when I renew my next pack. No worries. 

0 Helpful