Pay as you go

[Mari_M]

I recently moved abroad and changed my SIM-only plan to Pay-As-You-Go to keep my number. I was told I need to use the number at least once every 60days. However, I cannot see my plan, top-up option on MyEE profile. It says “account closed”. 🤨🤔

Would be shame to lose my number after all... 

[XRaySpeX · Accepted solution]

You need to call CS to delete your old contract MyEE a/c & then you can set up your new PAYG MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.

[Mari_M]

Can I do it online? Would like to avoid phone calls. 

When I rang EE while still in the UK they said it will be automatic transfer and I wouldn’t need to do anything apart from using the number every 60 days to keep it active. 

[XRaySpeX]

Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

CS were talking about the SIM itself & its usability, not about the online MyEE a/c which is optional.

[Christopher_B]

Hi @Mari_M

Welcome to the community 😊

I hope you're having a nice day and you're all settled in after the move. 

Just as @XRaySpeX mentioned, the transfer from pay monthly to pay as you go is automatic. However your My EE account may need to be switched by our customer care team. 

I would recommend getting in touch with out customer care team so they can get this all sorted for you.

Thanks.

Chris.