Pay as you go sim has not turned up.

papersun87
Explorer

‎28-11-2020 11:55 AM

  1. Hi, haven't received my sim and can't get a response on the phone, been trying for week to get a sim surely it can't be this hard can it?
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3 REPLIES 3
Leanne_T
EE Community Support Team

‎28-11-2020 04:28 PM

Hi @papersun87

 

Thanks for coming to the community.

 

Did you order a new SIM card or is this a replacement SIM?

 

How did you order the SIM?

 

Also, has this been over 5 working days since you ordered the SIM?

 

Leanne 🙂

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papersun87
Explorer
In response to Leanne_T

‎28-11-2020 08:21 PM

Hi, 

I bought it on this site with a bundle over a week ago, about 9 days now.

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James_B
EE Community Manager
EE Community Manager
In response to papersun87

‎29-11-2020 08:52 AM

Hi @papersun87,

 

I'm sorry to hear your SIM hasn't arrived yet.

 

Please get in touch with Customer Care so a member of the team can check the status of your order.

 

Thanks

 

James

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