Pay as you go, no pack question

[Fatboy71]

Hi guys, just wanting to put this question to you on behalf of my Dad.

My Dad has a none smart phone, that he uses very rarely, in the region of three times a year.

When he last topped up at the EE shop (which was back in 2017), he explained that he wanted the old style pay as you go, where the £10 top up would appear on his phone as an actual money balance and any calls, texts would be deducted from this amount. But he has no idea what the person in the EE shop did to turn his sim card into the old style pay as you go.

I explained to my Dad that I'm almost certain that you just need to send a text to 150 with STOP PACK before topping up. But I just wanted to make sure for definite before he tops his phone up.

Also, is he still able to send a text to 150 if he has used up all the money balance?

Thanks guys.

[Fatboy71]

Thanks again @XRaySpeX I will pass on the Fast Top Up online info to him, as it will save him needing to pop to the shop to top up. 

So to confirm, when he tops up next (by whatever method) and from thereon. He will not have to send STOP PACK to 150 before he tops up, to keep his conventional pay as you go method ?

[XRaySpeX]

That's correct.

[Fatboy71]

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@XRaySpeX wrote:

That's correct.

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Brilliant, thanks so much for all the help, it's much appreciated.

[XRaySpeX]

You're welcome!