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03-06-2020 11:37 PM
Paid 100 for the phone, they missed my address, the phone returned to the depo, now i have to do the upgrade again but i still have to pay for the phone 100 again, i know we all go through hard times, but this is taking the **bleep**! Hello ee i am not bill gates!
Are you going to return my £100 ?
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04-06-2020 01:50 AM
@Stefann unless instructed by the customer to refund the amount it would just come off future bills.
04-06-2020 12:55 AM
Hi @Stefann
Welcome to the EE Community,
If you contact 150 they will be able to arrange a refund for you.
Thanks,
David.
04-06-2020 01:25 AM
Hi @steffan
I am an ee Pay as You Go (PAYG) Plan member. I wanted an unlocked phone and ee doesn't offer unlocked phones to PAYG. So I purchased a brand new Galaxy S7 Edge phone from a Seller on eBay.co.uk. You may or may not "get the latest and greatest" phones, but this Seller has been in business a long time and has a fantastic reputation. If you might want to consider options for buying a phone, send me a PRIVATE message, and I'll share the eBay Seller info so you can check it out.
Hope this helps somehow and best of luck -- hope things are quickly sorted out for you.
CalamityJane (CJ)
04-06-2020 01:48 AM
they should have done it without involving me, they know that I haven’t been able to complete my upgrade, isn’t it? But thx for your help!
04-06-2020 01:50 AM
@Stefann unless instructed by the customer to refund the amount it would just come off future bills.
04-06-2020 01:53 AM
thx david, i appreciate this!
04-06-2020 02:07 AM
You're Welcome Stefann. Not trying to tell you my Life Story, but I am a foreign national (From US). Came for a "visit/vacation" my first trip to the UK in late Feb --> within 2 weeks, BAM I'm in lock down. I've had to "get out of the hotel" - find a rental (it was unfurnished) - set up a temporary home-away-from-home -w/out the benefit of shoppes that sell non-Essential goods (Ex: Imagine a house with, no beds, no furniture, no bedding, no plates, cups, glasses, cutlery --> you get the picture)
At any rate, I'm NOT scolding you Stefann. I AM saying (and I KNOW because I've had days where I too "Saw RED" over "injustices." I appreciate your situation, and just want to say that I've had some really difficult conversations with the ee Customer Care Team (one within the past week lasted 1 hour 19 minutes and I was HOT!)
By the time the call ended, I was calmer -- the problem was sorted to my satisfaction -- I had a new contact on the ee Customer Care Team (shout out to Ryan-Cardiff Service Team).
I was cleaning out an old wallet yesterday, and found a little card I'd saved (forgot all about it). It said this: "You will only regret the changes you did not take!"
Decided to let that guide me when I'm getting HOT...Again Stefann, it will work out - I just know it. One last thing: I initially read your post because a very close friend in the US is named Stephanie - so Stefann caught my eye. Karma - right?? Take Care, CJ