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Packaging

emilykate1
Visitor

‎21-01-2021 10:59 AM

I have upgraded to a new phone, i have not had any trade in packaging. i have been trying to get hold of someone now for the last 7 days and had no response. still nothing. i hope they will not add my old phone onto my bill. Also i have wrote a complaint but still no reply from Monday.

 

i am really not happy with customer service.

 

can someone help ASAP please?

0 Helpful
1 REPLY 1
Jon_K
Former EE Employee

‎21-01-2021 01:24 PM

Hi @emilykate1.

 

Welcome to the community.

 

The packaging to return your phone will be sent separately in the post, so may take a little longer to arrive.

 

I understand it's not possible to return your phone without the packaging.

 

Jon

0 Helpful