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Pac code error

vadimc1992
Investigator
Investigator

‎05-01-2021 03:50 PM

hi i am a new customer EE and I want to port my old Giffgaff number to EE but I am having a problem ( Please make sure you enter the right code. Your PAC will look like ABC123456. Your STAC will look like 123456ABC.) Sorry my english is badly and i use google translate

0 Helpful
6 REPLIES 6
bristolian
EE Community Star
EE Community Star

‎05-01-2021 03:58 PM

Hi @vadimc1992 

 

If you're having problems submitting your PAC online, I would recommend calling EE C/S on 150, and giving it to an agent over the phone instead.

0 Helpful
vadimc1992
Investigator
Investigator
In response to bristolian

‎05-01-2021 04:05 PM

I speak English badly, I will not be able to call

0 Helpful
bristolian
EE Community Star
EE Community Star
In response to vadimc1992

‎05-01-2021 04:09 PM

Unfortunately there is no access to individual customer accounts on this public web forum. If you are unable to call, I can only suggest rechecking the PAC that you've been given by your previous provider, and try the online form again.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎05-01-2021 04:32 PM

What's the problem? Doesn't it look like the form says it should? If it doesn't you will need to go back to GG to check it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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0 Helpful
vadimc1992
Investigator
Investigator
In response to XRaySpeX

‎05-01-2021 04:35 PM

I entered the correct PAC code but the form gives an error

0 Helpful
Jon_K
Former EE Employee
In response to vadimc1992

‎06-01-2021 07:24 AM

Hi @vadimc1992.

 

Is your PAC made up of three letters followed by six numbers?

 

If you're still having trouble, are you able to use our online chat service?

 

Jon

0 Helpful