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PAYG topup

StellaA1
Visitor

‎09-06-2021 03:18 PM

I topped my payg wifi device up with calls instead of data. How can I get it credited as data?

0 Helpful
2 REPLIES 2
Jon_K
Former EE Employee

‎09-06-2021 05:36 PM

Hi @StellaA1.

 

Welcome to the community.

 

I'd recommend getting in touch with our Customer Care team about this.

 

They will be able to check your account and see what they can do.

 

Jon

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎09-06-2021 07:52 PM - edited ‎09-06-2021 07:54 PM

You don't top-up with calls or data. You top-up with money to give you credit to buy calls or data add-ons.

 

Are you saying you mistakenly bought the wrong pack or add-on, a calls 1 instead of intended data? All calls packs also include some data. Once bought packs can't be converted to something else.

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