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PAYG phone ordered 22/05/2020, no delivery date

jackad
Explorer

‎29-05-2020 08:52 AM

I ordered a new PAYG phone and got a confirmation email with an "xko" order number on 22 May 2020. The order was a Galaxy A20e white. I've not heard anything since. Please could you let me know how this order is progressing? The email said "Usually despatched within 1 day". thanks.

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2 REPLIES 2
jackad
Explorer

‎29-05-2020 08:57 AM

I've tried to call customer services, but there is no way to get through without an EE phone number, which I do not have 🙂

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Christopher_G
EE Community Support Team
In response to jackad

‎29-05-2020 12:15 PM

Hi @jackad

 

Welcome to the community.

 

I've checked and the phone is in stock and expected to be dispatched within 1 day.

 

I'd recommend speaking to our sales team on 0800 956 6000.

 

Chris

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