PAC code

[Clarita]

I am trying to port my EE number to a new provider but the new provider is not able to request the transfer as the PAC code seems to be invalid/not linked to my number (?)

Can I have a new PAC code? The one I have  is valid until 25 March but it doesn't seem to be working.

On top of that my account with EE has been closed.. So i cannot call 150 or use my EE App...

Could someone help me?

Thanks a lot,

Clara

[Schockwave]

@alexpulari , most of us here are customers like you, trying to help, there is an 0800 number you can ring, there is nothing we can do here and you will have to speak to them. 

Your phone should change network automatically, as far as I know, have you rang your new provider?

[Schockwave]

@alexpulari , I received your message with your mobile number, but I am afraid I cannot help you, I have never used a PAC code, most people do not have problems, which Network have you given it to?

As I wrote, there is a free number to ring customer service under the contact us above, and you will have to speak to them or your new provider. I am a customer just like you and have no access to accounts.