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PAC code not recognised by EE

SRenshaw
Visitor

‎08-06-2020 04:16 PM

Hi,

 

EE is not recognising my PAC code to transfer my number over from my previous provider.

 

'Please make sure you enter the right code. Your PAC will look like ABC123456. Your STAC will look like 123456ABC.'

 

I have triple checked I am entering the right code. 

 

Any help would be much appreciated, thanks.

1 REPLY 1
David
Brilliant Contributor
Brilliant Contributor

‎08-06-2020 06:39 PM

Hi @SRenshaw 

 

Welcome to the EE Community,

 

If you call 0800 317 720 a customer service advisor will be able to process your transfer request.

 

Thanks,

 

David.

0 Helpful