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PAC Code Error

AdamRolo
Investigator
Investigator

‎01-08-2020 08:41 AM

Hi

 

So this week I've started a new pay monthly contract with EE.  I have requested and received a PAC code from my previous provider (Vodafone) but when I'm using this to port my number over to EE an error message tells me it's incorrect.

 

The PAC code is still valid as it was only requested 2 days ago and I have also confirmed the code with Vodafone.

 

Thanks in advance,

Adam

Screenshot_20200801_083617.jpg

 

0 Helpful
6 REPLIES 6
Northerner
EE Community Star
EE Community Star

‎01-08-2020 08:54 AM

Hi @AdamRolo 

 

Give EE a call on 150 and they can help if the automatic process fails.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Leanne_T
EE Community Support Team
In response to Northerner

‎01-08-2020 09:27 AM

Hi @AdamRolo

 

Welcome to the community.

 

Have you given us the PAC when you set up your contract?

 

Thanks 🙂

 

Leanne.

0 Helpful
AdamRolo
Investigator
Investigator
In response to Leanne_T

‎01-08-2020 09:34 AM

I think so...

 

The contract was bought through a third party and when checking out that asked for the PAC code, which I provided.  But nothing has happened or changed

0 Helpful
Leanne_T
EE Community Support Team
In response to AdamRolo

‎01-08-2020 09:38 AM

Thanks for the quick reply @AdamRolo

 

This could be why you are unable to request the transfer again online.

 

When did you receive the phone?

 

Leanne.

 

 

0 Helpful
AdamRolo
Investigator
Investigator
In response to Leanne_T

‎01-08-2020 09:40 AM

It was received yesterday

0 Helpful
Leanne_T
EE Community Support Team
In response to AdamRolo

‎01-08-2020 09:45 AM - edited ‎01-08-2020 11:03 AM

Hi @AdamRolo

 

Thanks 🙂

 

Your number won't transfer on the weekend, this should be Monday for you, and you will receive a text to the EE phone to let you know this has started.

 

If you would like to make sure this is all set up for Monday, please give our Mobile Care team a call on 150, they will be happy to check this for you.

 

Leanne.