Overcharged for data addon

[Trevperks]

Hi . I recently added a £5/month unlimited data offer to my account but have been charged £10. Any help would be appreciated. Trev.

[Leanne_T]

Hi @Trevperks

Thanks for coming to the community. 

Do you have two charges of £5.00 showing? 

Speak soon 🙂

Leanne.

[Trevperks]

Hi Leanne, thanks for getting back to me. I have checked my account. It shows just the one charge of £10 for the Data add-on on the bill . If I look at what I'm paying for on the account it shows it should be £5. 

Trev.

[Leanne_T · Accepted solution]

Thanks @Trevparks

In this case, please give us a call on 150. Our Mobile Care team can check the add-on charges for you 🙂

Thanks. 

Leanne.