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Ordered phone 5 days ago and it still hasn’t been delivered.

CaitSian10
Investigator
Investigator

I ordered an iPhone 11 on the 20th of April, I got an order confirmation stating the phone would be dispatched within a couple of days, but i haven’t received any additional information via email or text. Today, I tried tracking my order, but it’s said no information can be shared at this moment.
Just wondering if my phone has actually been processed and if I need to provide any additionally information. 

11 REPLIES 11

The DPD was for another parcel, so I’m still missing the phone. The only emails and texts I’ve received from EE have been the order confirmation.
I’ve recently logged into my DPD account and no deliveries are due.

Katie_B
EE Community Support Team

Good Morning @CaitSian10

 

Thanks for getting back to me. 

 

I would love to see if I can get this looked into further for you. 

 

I have sent you a private message for more information. 

 

Katie 🙂