Ordered an upgrade

[Joshua0101]

Hello all, ordered an upgrade on the 31st of October 2021 for my current contract, I’m still awaiting the order to be confirmed it’s the iPhone 13 Pro Max 1tb storage (black) I didn’t have to pay an upfront cost and was wondering if it’s normal to take this long for an order to be confirmed and if anyone has any insight to how long it could possibly take? Thank you to any support anyone could offer me 

[Leanne_T]

Morning @Joshua0101

The delivery guidance when you placed your order was 'expect dispatch in more than 28 days'.

We're processing back orders on a first come, first serve basis as stock arrives and you'll receive a text with tracking details as soon as it's on the way.

If you would like to check the order has been processed please get in touch with our Mobile Care team. 

Thanks. 

Leanne.