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Ordered a new phone

3005
Investigator
Investigator

‎07-05-2021 07:25 PM

I went through and placed an order for a new phone and deal but haven't received any email confirmation.

 

I have made an upfront payment via paypal and can see that payment in process so I know the order did go through but didn't receive an email regarding the order.

There was just an email saying I need to phone EE and have my order number.

 

How am I supposed to find this order number without it being sent, and why do I need to phone up?

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎07-05-2021 08:56 PM

Hi @3005 

 

Check your spam/junk folders. 

 

If EE have asked you to call them then there must be some additional verification needed before you're accepted. They can identify you with your address so I suggest you call them.

 

Thanks

 

 



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