Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Ordered a new phone

3005
Investigator
Investigator

‎07-05-2021 07:25 PM

I went through and placed an order for a new phone and deal but haven't received any email confirmation.

 

I have made an upfront payment via paypal and can see that payment in process so I know the order did go through but didn't receive an email regarding the order.

There was just an email saying I need to phone EE and have my order number.

 

How am I supposed to find this order number without it being sent, and why do I need to phone up?

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎07-05-2021 08:56 PM

Hi @3005 

 

Check your spam/junk folders. 

 

If EE have asked you to call them then there must be some additional verification needed before you're accepted. They can identify you with your address so I suggest you call them.

 

Thanks

 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.